I have dealt with the customer service departments of a slew of major companies from around the globe and they all have one thing in common: That they try to get rid of you as fast as possible. Some of them have gone so far to act in this way, even when you are trying to buy something from them, with that something, often being quite expensive too! Here’s what I would change to balance between the need to keep costs to a reasonable degree, while not ticking people off unnecessarily:
